ICBC
(Insurance Corporation of BC)

ICBC Counselling: How It Works

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If you’ve been involved in a car accident in British Columbia, you may be eligible for counselling covered by ICBC. Here’s what you need to know and how to get started.

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Who Can Access ICBC Counselling?

Anyone with an active ICBC claim from a recent motor vehicle accident can access counselling services. You don’t need a doctor’s referral for the first sessions, making it simple to get the support you need.

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How Many Sessions Are Covered?

Under ICBC’s Enhanced Care program (for accidents on or after May 1, 2021), you’re eligible for a set number of pre-approved counselling sessions in the first 12 weeks after your accident. These sessions are designed to help you cope with stress, anxiety, or trauma related to your accident.

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How to Get Started?

1. Have your ICBC claim number ready. This is issued when you report your accident to ICBC.

2. Find a provider: Look for a counsellor who is part of ICBC’s Recovery Network or can bill ICBC directly. You can also ask us—we’re happy to confirm coverage for you.

3. Book your session: Provide your claim number, date of accident, and birthdate to your counsellor.

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Need More Support?

If you need additional sessions after the first 12 weeks, your counsellor can work with ICBC to create a treatment plan. This ensures you get the care you need to recover fully.

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Why Counselling Helps:

Car accidents can bring up strong emotions, anxiety, or stress. Counselling offers a safe space to process these feelings, develop coping strategies, and support your overall recovery.